What Courtesy Plumbing and Heating Clients Have to Say…
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Bill B came to our home today and completed the various repairs we discussed in our prior meeting earlier this week. He was on time and performed an excellent job, especially finding a creative solution to bypass a water pipe hidden behind our basement duct work. He actually crawled through parts of the overhead duct work to reach the pipe, bypass it, and then install a new ball-valve and new outside spigot. Great work Bill! We appreciated Bill’s knowledge and very “courteous” service! We plan to leverage Courtesy again with our future plumbing and other needs that we never knew Courtesy even provided before!
I have used Courtesy Plumbing and Heating Service for the last 4 years, since I bought my townhouse. Your company and employees have demonstrated nothing but professional service. From Paulette who answered the phone (always so happy, helpful and nice) to Doug who has gone above and beyond what is expected. They are so reassuring and understanding of my concerns. They are a pleasure to work with. There is no other company I would use. I am a customer for life.
When we first came to Colorado in 2011, we had some plumbing problems and didn’t know who to call. By chance, we chose Courtesy Plumbing. We got the luck of the draw. Courtesy’s people are the greatest, upstanding individuals that we have had doing work in our home. They go out of their way to schedule your work as soon as possible. The quality of their work is superb. I have always recommended Courtesy to my neighbors and friends and will continue to do so. Nobody does plumbing work in this house except Courtesy Plumbing.
Thanks for Caring, Tom & Angie Brokaw
Courtesy Plumbing and Heating in Castle Rock has been very professional, prompt, friendly, and reasonably priced. I highly recommend their company, and will certainly call them for any future needs.
Nancy Lucht Woodlands Residential Area
Our A/C broke on one of the hottest days this Summer…..on a Sunday. Monday morning I called the company that installed it. They could not put us on their schedule for 3 weeks. I contacted Courtesy and they were able to schedule a repair the next day. Later that afternoon, the office called to say one of their techs had finished early and would I like him to come out today. He was there in less than 15 minutes and diagnosed the problem. He had the part on his truck and the repair was complete within 20 minutes. I could not have been happier with the office or technical staff and would use them again without hesitation.
Julie J Castle Rock, CO
I want to compliment Doug Williams and his crew on the job they did in installing the new furnace and air conditioning system at my residence. The installation was done in a timely and professional manner. I was particularly impressed by the extra time taken by Doug to fine tune the operation of the system to ensure that it ran both efficiently and effectively.
O. T. Dackow, Castle Pines Village
I am very happy to write a review for your company. After many plumbing issues, Tyler, of Courtesy Plumbing, was able to resolve the problem quickly and efficiently. He was courteous, prompt and did a good job of cleaning up after the job was finished. I highly recommend Courtesy Plumbing.
R.W. Larkspur, Colorado
Tom and Tyler,
Just a note to thank you for fixing the Navien water heater. Now it seems to be working just fine. Thanks Tyler for being so efficient.
Just wanted to let you know we were very happy with the service you provided and the promptness. I have and will recommend you to friends.
To whom it may concern,
The thermal expansion tank exploded off my hot water heater tank, spewing water all over my basement. I had 8 house guests at the time and no hot water! I called many plumbing companies who advertised 24 hour service in the telephone book and none of them were willing to come and do the job. After exhausting a great portion of the list, I call Courtesy Plumbing and Heating. Tom agreed to quickly finish his dinner and come. Thank heaven he recognized my serious dilemma! His prompt, courteous service was a relief and very much appreciated.
Erin, Castle Rock
To Whom it may concern,
On July 4th we were getting ready to leave on a two week vacation. We turned the main supply line valve off from our well to change out our water filter. When we went to turn the water back on, the valve broke. We called your number and call was immediately picked up by your receptionist who assured us that your company could be out that day and to expect a call from a technician within the hour. We got a call within 45 minutes and the technician was at our house shortly thereafter despite the fact it was the 4th. He was a complete professional replacing the broken gate valve with a new ¼ turn valve. He also spent time with us to explain what he was doing as he went along, told us about your offering for water filters, stayed until the sediment cleared from our line, and was very cordial—even apologizing for the extra holiday charge we incurred. He became our new best friend. We have your number and will definitely call you first the next time we have a plumbing or heating issue.
John and Bette,
On 8⁄26 of this year, I called your company for a plumbing repair. I was told that one of your folks would be at my home at a certain time. Your technician was precisely on time. The guy was very polite and did a great job. I never would have thought that I would write a letter to a plumber, but you people are great and I’ll make sure that everyone knows about you.
Regards, Jay, Castle Rock
Hi Tom, Steve and Tyler
When I needed a new furnace and central air installed, Courtesy Plumbing and Heating did the job proficiently and diligently. Then later when our kitchen pipes corroded, again they provided quality service at extremely reasonable rates. Not only are they prompt, knowledgeable, and professional, but they clean up afterwards to the point it is hard to tell workers were there except that the job is done expertly. They pay attention to detail, are thorough in their work, and best of all, they are environmentally conscientious. They definitely live up to their name; Courtesy! You guys are the best!
I wanted to express my gratitude for your technician Tyler for his top-notch work and his willingness to go the extra mile by offering to come back a few days later to help me install the filter for our humidifier (which he’d pointed out that we could save on by purchasing the filter at Home Depot). We are new to the area and took a chance by calling the first heating/plumbing service we found by googling, and we will be longtime customers. I am always impressed when small businesses put the customer first and help us save on our services. The extra support (at no charge) means we will be bragging about our experience with Courtesy Plumbing and Heating Services! Your name suits you!
Most sincerely, Juli W.
I just wanted to thank Tyler and the team for getting out here so quickly to work on my air conditioning. Tyler was punctual and very pleasant. He got our AC fixed up in no time. Along the way, he shared a bunch of advice and answered all my questions. Great Experience. Now I know who to call first next time I have problems.
I am very satisfied with all the service I have had with Tom and his crew. I highly recommend them for any plumbing or heating/AC needs.
Michael, Castle Rock